Sharry Helpdesk

Introduction 8

• Sharry company
• Sharry Platform
• Sharry Ecosystem
• Sharry modules and features
• The PortalWX (Web interface)

View all 8

Explanatory notes 2

• Commonly Used Terms Glossary
• Users and authorization glossary

PortalWX Permissions 10

• Description of PortalWX permissions
• Access permissions
• Company permissions
• People permissions
• Content permissions

View all 10

App Permissions 10

• Description of the permissions for App users
• App permission "Community"
• App permission "Send VIP Guestpass (skipping reception)"
• App permission " Send Guestpass"
• App permission " Service Requests"

View all 10

Sites 7

• Definition and Benefits
• Impact of sites
• Switching sites in the mobile App
• Adding a New Site
• Managing Sites on Users' Accounts

View all 7

Training Sessions 5

• Top Level Company Admin Training
• Facility Management Training
• Tenant Training
• Retailers Training
• Lobby Reception Training

Tasks section 1

• Tasks section overview

Introduction 4

• Filter out date range or tenant data
• Set an alert on the KPI change
• Export data from insights
• Schedule emailing

Overview 1

• Overview description - Insights

Occupancy 1

• Occupancy description - Insights

Guests 1

• Guests description - Insights

Parking 1

• Parking description - Insights

Service requests 1

• Service requests - Insights

Reservations 1

• Reservations description - Insights

Mobile App 1

• Mobile app description - Insights

Overview 1

• Basic information

Users management 11

• How to add a user
• Create an administrator's profile
• Assign access badges to users
• Mobile badge requests
• Search for users

View all 11

Exports 2

• Export users
• Export fire wardens

User Categories and Details 4

• Active users
• App users
• Terminated users
• PortalWX admins

All Tenants 5

• How to add a new tenant
• New administrator account for tenants
• How to delete a company/tenant
• Managing permissions for the tenants
• Import of employees data for new tenants

Reservations 7

• Introduction of the Reservations
• How to add a new asset
• Edit/delete reservation asset
• What can be edited in the asset's detail
• Reservations calendar

View all 7

Restaurants 3

• Introduction of the Restaurants
• How to add a new restaurant
• How to add a new menu

Guestbook 20

• Introduction of the Guestbook
• How to send a guestpass via PortalWX
• How to send a guestpass via Outlook/Google calendar
• How to send a guestpass via Mobile app
• How to register a guest

View all 20

Parking 18

• Introduction of the Parking
• Parking lot overview
• How to grant an employee parking permission for a guest
• How to assign a license plate
• Spots settings

View all 18

Access 12

• Access badges
• Permission to manage Access to Building
• Manage mobile badges
• How to assign/allocate mobile badges
• How to add a new plastic badge

View all 12

Service requests 7

• Introduction of the Service requests
• How to add a new service request
• New requests/ In progress/ Closed
• Delegated reguests
• Self-manage Service requests

View all 7

Events 2

• Event announcement description
• How to add a new event

News 2

• News announcement description
• How to create new announcements

Special offers 2

• Special offers description
• How to create a new special offer?

Polls 2

• Polls description
• How to add a new poll

Forum 1

• Forum description

Marketplace 1

• Marketplace description

Manuals 2

• Manuals description
• How to create a new manual

Signages 4

• Signages description
• How to add a new signage
• Tip for creating signages
• Signage settings

Content blocks 2

• Content blocks description
• Target dashboard

Content module - good to know 2

• LIFT NEWS BY NOTIFICATIONS
• AI WRITTING ASSISTANT

Description 1

• Description of the section About

My building 1

• My building description

Local services 1

• Local services description

Gallery 1

• Gallery description

Contacts 1

• Contacts description

Documents 1

• Documents description

How to get help 1

• Steps to take if help is needed

Manage your profile in the Mobile App and PortalWX 2

• Profile overview in the Mobile App
• Profile overview in the PortalWX

My company 2

• How to set up/edit your company information
• Self registration

Mobile access 5

• How to generate a mobile badge
• Plastic badges in the app
• Logo on the badge
• How to download the app
• Prerequisites for mobile badge (optional)

Plus button (menu) 7

• Plus button description
• Send a guestpass via mobile app
• Make a reservation via mobile app
• Order a meal via mobile app
• Create a service request via mobile app

View all 7

Home button 3

• Home button description
• Events in the mobile app
• Management of your license plate

Amenities in the mobile app 1

• Amenities in the mobile app description

About section in the app 1

• About section in the app description

Profile section in the app 2

• Profile in the mobile app description
• Release long-term parking reservation

App version visibility 1

• How to check App version

Settings 3

• Set kiosk settings
• Guest entry
• Visitor Agreement

Service Overview 1

• Waste reporting basic description

Service Functions and Configuration 6

• Waste Reporting service setup
• User account and language preferences
• Users and Companies
• Waste list
• Cleaner Account

View all 6

Integrations basic information 1

• Introduction

Access control systems 20

• Lenel OnGuard
• Netbox by Lenel•S2
• Genetec Security Center
• C-CURE 9000
• Brivo

View all 20

Mobile credentials 0

Parking 0

Other 0

General F&Q 2

• Operational issues
• Contacts

Parking troubleshooting 3

• The car is leaving the garage, but it remains registered in the parking system
• The employee enters the garage and then provides an access badge to a colleague for their entry into the garage as well.
• Tips and tricks

Guestbook 2

• Reserving parking for visitors without sending them a Guestpass
• Managing Invitations through Invite.to

Access 1

• Access badges not working (no access through doors)

PortalWX and Mobile app 3

• Problems with login
• Issues with the PortalWX or Mobile app
• Locked user