Sharry Helpdesk

How do you add a new account for employees in the People module? Go to the PEOPLE module, and in the top right corner, click ‘Add user.’ Fill in the requ...

Do you need to create a new Administrator’s profile?  Add a new user or click on an already existing one Select the tab “Permissions” and scroll dow...

How can you give permission to users to generate a mobile badge or assign a plastic badge? Check if the user’s company has enough available mobile/plasti...

If a user does not have permission to generate a mobile badge in the app, then they can send a request from the mobile app to an administrator of the Portal...

To search for users click in the search bar in the top right corner of the PEOPLE module and start typing.  You can search by: Name ID (left colu...

Users who do not finish registration in the mobile app are not visible in the administration, however, the profile appears in Pending users. As an incomple...

You can filter out app users who are waiting for manual approval. These users are visible in the people module in the Pending registration section, and they...

Employee has left the company? Do you need to delete their profile?  Go to the PEOPLE Module and search for the employee through the search bar.   Dra...

Is an employee returning back to your company? You do not have to create a new user. By reactivating a terminated one, you can resolve a situation when the ...

To set a user as a fire warden, click on the user in the PEOPLE module to see his personal details, scroll down to the section “User sites and labels,” and ...