In this article, you will find a comprehensive glossary of commonly used terms related to the Sharry WorkPlace platform.
Administration: website to manage module permissions
Application: a mobile application for users available on both iOS and Android
Company / sub-company: a business in the building. Companies form a tree — the property-manager company at the top, companies below it, and their sub-companies below them. Permissions flow down this tree. (Older articles say “tenant” and “subtenant” for the same thing.)
GDPR (General Data Protection Regulation): Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Helpdesk: Support for Administration and Mobile app issues provided by Sharry
HW: hardware - in this manual, we are speaking mainly about the PC and the digital signage, parking cameras, gates, and badge readers.
Link: preference website
Lobby signage: a large screen in the lobby, which shows actual information about the building, its close local services, lunch menu, public transportation, and much more.
Modules: Application and functions implemented for SWP. The big advantage is that you can allow specific modules to a specific administrator. You are the one who decides who can access which modules in the Administration.
OS: operating system (iOS, Android)
Parking digital signage: a screen in a parking lot showing the number of currently available parking spots
Permission: a toggle in PortalWX that decides what a company and its people may use. PortalWX Permissions control what an administrator can see and do in PortalWX; Mobile App Permissions control what a person can use in the app. A person can only have a permission that their company has. Not to be confused with Access roles.
PortalWX admin: any person who has at least one PortalWX permission. They can log in to PortalWX and are listed under People ▸ PortalWX admins. There is no separate “administrator” switch — the permissions themselves make someone an admin.
Property-manager company: the company of the building’s owner or manager, at the top of the company tree below Sharry. It manages public content (Signages, Menu links, Content blocks, the About section) and the companies below it. What it switches off is off for every company in the building.
Sharry Helpdesk email:
exclusively for the Property and Facility manager of the building: building-name@sharryapp.com
for other administrators and users: support@sharryapp.com
Sharry: Sharry Europe
SWP: Sharry WorkPlace platform (mobile application and web administration)
SW: software - administration platform and mobile app
URL: the website address
Access roles: door-access groups. An Access role decides which doors, gates and areas of the building a badge opens, and is set up under Operations ▸ Access ▸ Roles. You assign an Access role to a person under the Access section of their profile. Access roles are not permissions: they control physical access, while permissions control what people can do in PortalWX and the app.