If you are facing any issues or need help, follow further steps:

  1. What is the issue?

    • Try to provide as detailed a description of the issue as possible for faster resolution, to avoid sending emails back-to-back, and for more efficient communication.

  2. Troubleshooting guide

    • Open the guide and search for your related issue

    • Contact our HelpDesk team if you have not received the Troubleshooting guide. 

    • The issues are divided into following chapters: 

      • General

      • Mobile App

      • Access

      • Guestbook

      • Signage

      • Parking

  3. Could not find the solution in the Troubleshooting guide?

    • Provide further information (try to answer as much as you can):

      • Building name (what is your building?)

      • Who/what is affected (is your whole building or specific company or user affected?)

      • Company’s name (what is your/the affected company?)

      • User’s name and email (who is the affected user?)

      • badge number (if having issues with access badge)

      • License plate (if having issues with parking)

      • Date and Time (when has the issue appeared?)

      • Screenshots or photo of the issue (try to provide us with legible screenshots of the issues)

      • Any other information which could help with the investigation

  4. Contact our Sharry Helpdesk team

Note: We kindly ask you to send separate emails for each issue/topic (1 issue = 1 email).