In this user and authorization glossary article, you will find a detailed description of Sharry's main vocabulary.
Property manager: representative of the owner of the building
Facility manager: the person responsible for managing service requests and support services for the building and its people and mobile app users¨
Top-level company administrator / Workplace experience manager: top-level administrator who manages Sharry PortalWX
Responsible person in the building:
Property or Facility manager, who is physically in the building and can reply to Administrator’s issues
check whether everything is set properly in terms of HW, afterwards forward this issue to Sharry helpdesk, if relevant
contact information is mentioned in the Mobile app - About - Important phone numbers
Admin: a person who has the access for Administration
Tenant administrator: dedicated person operating in Administration with a control over his/her company only and has an access to Modules approved by a Property manager in the building
Security: security service in the building
Receptionist: receptionist can use Administration with limited access described by the Responsible person. Access mainly to the Guestbook module.
Canteen manager: Manager of the canteen (restaurants) in the building or nearby, who can add either lunch or a permanent menu. It’s displayed for mobile app users directly on the app's dashboard and on the lobby signage (if it’s connected to the SWP platform).
Special offer: commercial offers from Local services businesses and companies
User: an employee in the building with a mobile app account
Visitor: a person invited by an employee via mobile app or by Tenant administrator via Administration
Employee ID: GDPR friendly user identifier without personal data – used for 3rd party SW. Because of GDPR, we can display personal data only for Tenant administrators. Property and Facility managers see GDPR-friendly variants with Employee ID instead of personal data.