Requires: Manage Company Settings to set a company’s permissions. The company needs Service Requests under PortalWX Permissions (for its admins) and under Permissions for App users (for its people); an admin then needs Service Requests and, to create requests from PortalWX, Create Service Requests. See Which permission do I need for….
First of all, to set up Service requests’ permissions:
Go to Companies, click on the company, and go to “Permissions”.
“Service Requests” must be enabled for a particular company so Administrators can view, manage, and solve all reports that are reported from their users. (If enabled, all Administrators in your company with the right to manage these maintenance requests will also receive a notification about new reports.)
Scroll down to the “Permissions for App users” section
“Service requests” toggle must be enabled so its users can use this feature from the Mobile app.
