SERVICE REQUESTS IN NUMBERS
Quick check over the most important numbers! Beside number of requests, we measure response as the time it took to move the request to "processing" in Sharry, and resolution time as the time it took to mark it as closed. Open requests mean requests that haven't been closed yet.
HOW ARE THEY CREATED?
Who reported the most issues? Where are the issues happenning teh most?
HOW YOUR TEAM IS DOING?
Let's zoom out a bit! How is the amount of service requests changing in time? How much time it took for the service requests created in each month to be closed? Are there any tenants that are getting worse services than the others?
ADDRESSING THE PAST
Oops! We've all let a few things slip through the cracks over time. No need for a red face, it happens to the best of us. Why not take a trip down memory lane and tackle these old timers?